Please read this disclaimer carefully before using Haven through UtalkWe Listen. By using the Service, you acknowledge that you understand and accept these limitations.
Not professional care
Haven is an artificial intelligence voice companion, not a human therapist, counselor, social worker, physician, psychiatrist, pastor acting in a professional counseling role, or emergency responder. UtalkWe Listen is an AI guidance service and is not a licensed mental health or medical provider.
Nothing Haven says should be interpreted as medical advice, mental health diagnosis, treatment plan, legal advice, or financial advice. Always consult qualified professionals for those needs.
Not for emergencies or crisis
The Service is not a crisis hotline and is not appropriate if you are in immediate danger or thinking about harming yourself or others.
Haven may encourage you to contact 988 when certain language is detected, but automated detection is not perfect and should not be relied upon as your only safety measure.
AI accuracy and judgment
Haven is powered by large language models and related AI systems. AI can:
- Produce incorrect, outdated, or misleading information
- Fail to understand nuance, culture, or your full context
- Respond in ways that feel supportive but are not appropriate for your situation
- Occasionally generate content that does not reflect human review
You are solely responsible for decisions you make based on conversations with Haven.
Faith and guidance content
When you choose faith-based guidance, Haven may reference scripture or spiritual themes for encouragement. This is pastoral-style support through AI, not clergy counseling, and may not align with every tradition or belief. You may switch to general (non-faith) guidance at any time; Haven will remember your preference.
Memory and personalization
Haven uses your phone number and stored session summaries to personalize conversations. While this creates continuity, it is not the same as a human relationship and may occasionally recall context incorrectly.
No guarantee of outcomes
We do not guarantee that use of the Service will improve your mood, resolve problems, or prevent harm. Individual experiences vary.
When to seek human help
Consider speaking with a licensed professional if you:
- Have thoughts of suicide or self-harm
- Are in an abusive or dangerous situation
- Experience symptoms that interfere with daily life for an extended period
- Need medication, clinical diagnosis, or court-ordered treatment
More information
Full terms: Terms of Service
Data practices: Privacy Policy
Questions: support@utalwelisten.com